Returns & Refunds

1. Return Eligibility

We accept returns under the following conditions:

• The return request must be initiated within 7 days of delivery.
• The item must be unused, unwashed, and in its original condition with all tags attached.
• The item must be in its original packaging.
• Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

• Custom-made or personalised products
• Gift sets and curated boxes (once opened)
• Items purchased on sale or with a discount code (unless defective)
• Perfumes and fragrances (due to hygiene reasons)
• Items that show signs of use, washing, alteration, or damage by the customer

3. How to Initiate a Return

If you checked out as a guest, please contact us with your order number to initiate a return.

4. Exchanges

If you wish to exchange an item for a different size or colour:

• Follow the return process above and mention "exchange" as the reason.
• Exchanges are subject to stock availability. If the desired variant is unavailable, we will process a refund instead.
• If the exchange item has a price difference, the balance will be charged or refunded accordingly.

5. Refund Process

Once we receive and inspect your returned item:

• If approved, the refund will be processed to your original payment method.
• Online payments (Razorpay): Refunds are initiated within 3–5 business days of receiving the returned item. It may take an additional 5–7 business days for the amount to reflect in your account, depending on your bank.
• Cash on Delivery orders: Refunds will be processed via bank transfer (NEFT/UPI). You will be asked to provide your bank details.
• Shipping charges paid on the original order are non-refundable, unless the return is due to a defect or error on our part.

6. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item:

• Please contact us within 48 hours of delivery with photos of the issue and your order number.
• We will arrange a free return pickup and send you a replacement or full refund (including shipping charges).
• Do not discard the item or packaging until the issue is resolved.

Note on handcrafted items: Due to the handmade nature of our products, minor variations in colour, pattern, or texture are inherent and not considered defects. These are a hallmark of authentic craftsmanship.

7. Cancellations

• You may cancel an order before it has been dispatched by contacting us or through your account dashboard.
• Once an order is dispatched, it cannot be cancelled — you may initiate a return after delivery instead.
• For cancelled orders paid online, the refund will be processed within 3–5 business days to your original payment method.

8. Loyalty Points on Returns

If loyalty points were earned on a returned order, the corresponding points will be deducted from your account upon refund processing. If loyalty points were redeemed towards the order, the redeemed points will be credited back to your account.